Copperas Cove Extends Water Billing Deadlines Due To Meters

As I was walking to the Kiss Studio in Copperas Cove this morning, I noticed a few of our residential neighbors had crews from the city's water department working on their meters.

In recent weeks, we've been hearing from local residents about their water bills not being correct and, in some cases, not being charged at all for water services. Well, it seems that cause has been identified.

According to KWTX News 10, residents have been experiencing bill discrepancies since the city switched from analog to digital meters in October, 2016. That metal circle (photo above) on top of your meter is the digital reader. The city says it is working to correct all the issues, but there are challenges and it will extend billing deadlines for residents.

"The City is extending customers the flexibility of 60 days to pay this utility bill and the next utility bill, without any penalties or late fees, from the bill date for each cycle beginning with the billing on December 9th for cycle 3. The utility bills sent in December and January are on an abnormal schedule. It is anticipated that utility billings will be on a normal and consistent basis by February 2017,"

For more information, contact the City of Copperas Cove Utility Administration at (254) 547-4718.